[ANSWERED]How can I get my money back if I got scammed

Hello everyone.I'm new to this server and recently got scammed for 2500 gold.I received a letter,where it was written that I got 2500 gold from administration,there was a 6-slot bag(then I didn't realise that it was a typical scammer) and didn't undestand that I gave 2500 gold for a 6-slot bag.
Here are screenshots,this one is the letter(but I've already took that bag https://prnt.sc/s7gilo ) and here is the bag if it's needed https://prnt.sc/s7gjda

Is it possible to get my mones back?I've tried to write a ticket but it seems like GMs have too much tickets cause it wasn't answered for 12+hours.In-game character name: Northic

Please be patient and wait for your ticket to be answered.