I cant donate

Im trying to donate with visa card and i get this issue from another donation cancelled:
Your payment was canceled and refunded.
Dear User,

Your 30.00 EUR payment made on May 4, 2020 11:27 AM using your Credit Cards in Premium Management L.P was canceled by our anti-fraud team. Money were returned to the account holder.

To unblock this account, please provide us with your payment receipt and a copy of the account holder's ID (driver's license, passport or any other additional information that confirms this payment). If you have more than one account with this application, please let us know the details about them. You can attach all this info by clicking the button below and making an inquiry or you can send it to [email protected], indicating 'Verification for CID 218612174' in subject.

Thank you,
Paymentwall Team.

What should i do? I want to donate 10 coins...
Ill be waiting for a response.