Died and now stuck

Died in frousmourne, now all I can do is turn the camera. can see spirit healer but cannot make it interac t, cant move, cant see my ghost.

Support ticket "talk to a GM" is siting on my screen for hours now....

Is this normal? Are the GMs even active? Should I expect this everytime I die? Should I give up?

Thanks

From the website go into My Account>Services>Select Realm>Select Character>Set Currency:Free>Character Unstuck

thanks - that was fast.. it did NOT teleported me to heartstone neither resurected, but it DID unstuck the character - now my ghost can go retrieve corpse. thanks

UPDATE - it did teleported my corpse to heartstone place... I remained a ghost but resurrected when found body at the inn. and not ad original death place.