how long does tickets usually take?

hey, i made a ticket about 3 days ago and i still havent gotten a reply. how long does it usually take for a response?

In-game one or the website one?
In-game ones take few days, website ones range from 1 day to a week. Open a new one if it takes too long.

website ones. its been 4 days and still no reply but ill wait i guess

The reason for the ticket also affects it. A ban appeal one will take usually a week in the very least, as they get the lowest priority. A ticket for something that might require checking or verifying, or which Support can't deal with directly and needs to contact someone else, can also take longer.