Banned my account

HELLO.
ACCOUNT : Lunsce25
PJ: Jhazdj
REASON : Your account has been suspended for 4 days 23 hours due to the looting of Ninja in the dungeon

Yesterday in a dungeon, I won a sustain for my heler, but two came out, I didn't realize when I won one.
finish with two.
I did not realize, I apologized and offered to give them trade to give you the item and they did not want to, I did not know that was the reason for baned.
Look for that item and it costs 20 gold at auction :( 5 days banned, sorry.