Cannot retrieve account informatino

I am trying to retrieve my old account that I used to play in Warmane around 2017-2018. I have the username but when I try to retrieve the account password it displays a captcha error when there is no captcha to solve on the site (at least from my perspective).

Appreciate if someone can help.

https://www.warmane.com/account/retrieve > type your username > then click on "RETRIVE" button with your mouse (do NOT press "enter" on your keyboard)

If it does not work, send an email to [email protected] (with as much details as you can provide)