Hi there,
Is it normal for support tickets created through the website to go unanswered for several days? I am sure the team is always super busy. I was more so just looking for an idea on average time to resolution/response.
Thanks for reading.
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Hi there,
Is it normal for support tickets created through the website to go unanswered for several days? I am sure the team is always super busy. I was more so just looking for an idea on average time to resolution/response.
Thanks for reading.
Is it usual? Yes. Is it normal? No.