Restoring an old donation

A looooong time ago I donated a 25h weapon on my character, idk what happened but now that I log in I can see that there is no character on my account, in any realm, and of course no weapon. Is there something I can do about this? My last log in was like 5 years ago or so.

Thanks in advance!

have you check on website or in-game with a client ?

Hi, I just created a character and posted a ticket, so far no response. What can I do for checking in the website?