Help, lost items in mailbox (CANGMHELP?)

Hello, it happened to me that tonight a friend sent me 2 Netherweave Bags and they have disappeared, not even the items have arrived in the mailbox.
After seeing that the bags did not arrive we tried to send us something different in case it was a bug or idk and the new items that we sent did not arrive ,until we relogged and he could send me another item this time well
Has something like this happened to someone else?
I play on IceCrown and my nickname is Nicroxx and the nickname of my friend is Ehhnava.
I dont have screenshots but bruh im not gonna lie for 2 bags for real.

Thank u and goodbye.

no, there is no support for this kind of things.

Btw are you guys aware mails with items takes 60 min to arrive?