need help for change name and gender

Hi, I used 10 coins that I had to be able to change name and gender but this bug, it does not work for me. Please help me as soon as possible with that, I already have 2 days with this. Thank you. server Lordareon. I have a ticket from 2 days ago

What does it mean that "it does not work for you"?

Try deleting cache folder and trying again.

The change of name and gender,it costs 10 coins. clearing cache does not work

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Originally Posted by Freitz

The change of name and gender,it costs 10 coins. clearing cache does not work

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what error message do you get?

Btw try to pick a different "hair style". In case you pick a style from "new WoD models" it give you an error message.

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Originally Posted by skullatbash

what error message do you get?

Btw try to pick a different "hair style". In case you pick a style from "new WoD models" it give you an error message.

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the character could not be characterized, this is the message that I get