two factor authentication issues

Hello I've two accounts in this server and one of them with two factor autienticator google app, recently my phone has stolen and I can't acces to my warmane account because the google app from my old phone are not the same as my new one, How can I restore my account? please help me I desesperate.

https://www.warmane.com/account/retrieve > "2 step auth removal" then click on "RETRIEVE" with your mouse

If it does not work, send an email to [email protected] for support (with as much details as you can provide to prove you are the owner of that account)