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I bought the wrong item with coins without realizing it and sent a ticket to report the error and get the coins refunded since I bought an alliance item and I'm from the horde, but so far they haven't answered my ticket, it's normal that they take so long ?
ticket in-game or on website?
In case you have opened a ticket in-game -> you should have opened on website: my account -> support -> create ticket -> item misbuy
yes, I opened a ticket both on the page and in the game but I've been waiting for an answer or something for 3 days and they don't solve my problem :(