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Hi
I recently wanted to return to my old account but i found out that my main character (Tauren druid lvl 80 nick Gauzadolin) disappeared .
I saw information about "Inactivity Cleanup" but if i understood correctly main character shouldn't be deleted.
Could you check what happened? Is it possible to get my main back ?
Regards
1. When did you play last time?
2. On Which realm?
3. Did you look for your character just on website or even in-game by logging with a client?
If no characters on website -> it means they are flagged for a rename so you need to log with client to set new names
4. Is your account premium?
1. For longer time, i'm not sure something like 2 years ago, i tired to log in once in a while though to check whats up.
2. Lordaeron
3. I checked in game and on website (in game i can see only my 2 lvl alt (which is weird cause clean up should delete it. Is it possible clean up got wrong character?)
4. I'm not sure, "Donation rank: Premium" if this is what you ask.
premium account = your character can not be deleted due to inactivity (just flagged for a rename)
Btw is this your character? http://armory.warmane.com/character/...daeron/summary
if you do NOT see him on your "character list" of Lordaeron realm it means this druid is on a different account.
Open a ticket on website to find out where it is stored:
https://www.warmane.com/account -> support -> create ticket -> general enquiry
Conflicting information....you say you haven't played in 2 years? Your character has achieved true AI and has been grinding achievements for you up to 5 months ago.....Hmmmm.
Actualy so.eone could just breach into his acc, sell character and gift coins to himself.
This is my nick, it is Tauren druid, but i did not play balance. I can see mounts that i know i had like anzu (which is kind a rare).
Is it really possible some1 breach to my account and sold my character to other account ?
I doubt some1 would be using exact same nick like mine.
I do have old backup from my account if this could help somehow (but is more like 3 yr old).
What can be done in this case? Can this be check in some kind of transfer history ?
I have created a ticket as @skullatbash said, is there something more i can do ?
Thank you all for help.
Additional note, in my account option on website in "barracks" tab i found ork rogue lvl 1 nick "Korossee" in icecrown realm. I'm pretty sure i did not created this character.
Then your account got hacked.
https://www.warmane.com/account/history
Do these timestamps/IP addresses look familiar to you?
also, go here: https://www.warmane.com/account -> Trade
Select realm -> a random character -> Character trade -> sell
Now you can see these buttons:
"TRADE CHARACTER" "CHARACTERS I'M TRADING" "CHARACTERS I'VE TRADED" "EXPIRED TRADES"
click on "CHARACTERS I'VE TRADED"
btw, as I have said before, for staff support:
https://www.warmane.com/account -> support -> create ticket -> general enquiry