Friends account is gone

So my friend and I have been playing on here off and on since 2013 we both donated. I have been playing for then he has and not sure the last time he got on but he wanted to get on and did the username recovery and no email was sent. Does that mean his account was purged? Do you purge accounts of people have have donated? Because if so that I may stop playing as well. Please can someone advise me what I can tell my friend? He is not interested in making a new account as he had multiple 80s on the lich king server.

Thanks

Uberman

since your account is from 2013, you already know about molte-down happened around january 2015, right?

Did your friend recovered as well his account on 2015 as you did back then?

If yes, then he can recover his account by sending an email to [email protected] for support (with as much details as you can provide to prove you are the owner of that account)

Thanks for the response. I know its been a few years since he played but I am positive it was after what happened with molten but maybe not I will see if he can remember.... I had actually forgotten about that.

Thanks again.

He also couldn't download the game without having to use bittorrent which he doesn't want to do so it maybe a moot point.