Problem account

I have a problem in this account I had a person named Suwehery lvl 80 full items, I also had items to upload people from lvl 1 to 80 with more experience, now I have nothing I contacted by email and they have not given me an answer if I they can recover something or the gold

Perdi todo, ya envie mas de 10 correos a [email protected] y no me dan respuesta aunque sea que me den para comprar la ropa inicial o algo para comenzar a jugar de nuevo, juego en este servidor desde el 2014

You lost the account, were hacked, banned...?

Also mails have to be sent to [email protected] ... you were sending your mails to a "noreply" address which means that nobody is going to read them.