Account got hacked, accounts gone missing [HELP]
Hi,
I have been an avid player since 2015 and probably even earlier than that.
https://i.imgur.com/0W4W9dt.png
I stopped playing for a while as I have to take care of personal stuff and yet after checking my account these few days, it seems my account was hijacked. I purposely disabled authentication for email at that time, however, after 5 years, they enabled google two-factor authentication without my consent and from there they did everything illegal from my account:
I have checked the account history and these are the logs:
IP's in between the red lines did something from enabling 2 factor to logging unto my account via transfering coins, deleting my char, among other things.
https://i.imgur.com/OCnjAmf.png
https://i.imgur.com/OCnjAmf.png
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They used my coins to purchase gold.
https://i.imgur.com/vT7ib4K.png
https://i.imgur.com/vT7ib4K.png
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I have this character named "ONLINEJOB" a NE HUNTER lvl 80 with approximately 5.9 to 6K GS. The image shown above means that it exists and it even offer some promotions.
https://i.imgur.com/yP0nukE.png
https://i.imgur.com/yP0nukE.png
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Now, I have these accounts that were not created by me.
https://i.imgur.com/XyIaIOW.png
https://i.imgur.com/XyIaIOW.png
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I have checked each IP's online it seems they are from the US:
20.38.35.85
https://i.imgur.com/Mzc7LYS.png
https://i.imgur.com/Mzc7LYS.png
69.173.180.220
https://i.imgur.com/NfrWDlJ.png
https://i.imgur.com/NfrWDlJ.png
136.26.23.68
https://i.imgur.com/56j2mRv.png
https://i.imgur.com/56j2mRv.png
172.116.126.59
https://i.imgur.com/UtArzOq.png
https://i.imgur.com/UtArzOq.png
And I live in the Philippines and here are my IP's when logging in.
https://i.imgur.com/ZUZ7nnv.png
https://i.imgur.com/ZUZ7nnv.png
https://i.imgur.com/tKqyLD7.png
https://i.imgur.com/tKqyLD7.png
Can the developers be able to bring it back? IT says on my account that it has been backed up 2 years ago, can we restore my account from 2 years ago? considering that the hijacked have just happen this year.
Thank you,
ONLINEJOB
