Can't access my old Molten account

I had an account on Molten which now I can't access, the password reset or "forgot account name" email doesn't come through. I'm sure the email address is correct because I found the previous emails from Molten in my inbox. What could be wrong?

In case it matters, I had a warlock named Tuul with [Phylactery of the Nameless Lich] that I bought with Molten coin handout after the meltdown.

So you have at least Warmane account.

If you can't get hold of your account via www.warmane.com/account/retrieve, you'll need to send email to [email protected] for assistance. You'll need to provide some evidence of account ownership, before they can assist you further.

Thanks you for the suggestion!