Can't download through magnet uri

When i try to download through magnet uri it doesnt appear to go to torrent and just doesn't download it.
When i download it through coppying the magnet uri and put in torrent its all good but when i try to log in it says that a patch needs to be made and after a while it tells me that it couldn't do the patch and to message the support

You have to log in using your accout name not your email.

I've done that and it still says that i need to do a patch