I have been Hacked!

Greetings everyone! I'm Enkzholy on Icecrown realm. On my account logged some other IP adress which is not my. I got so many disconnects in Icecrown Citadel so i though something goes wrong with server but after that i checked my website account and saw different IP Adress. I have Two factor authentication on my account. But I didn't received the mail that is someone trying change my password or anything. I can't log in anymore anywhere. I have screenshots of my IP Adress + the guy IP adress which stolen my account. Have screenshot of character. Have email's from donates. My rank was Contributor ( 200euro ). Have every informations about my account email, Name, Password with every screenshot. I have made even ticket in game before i got disconnected. I never shared my account informations. Please help me. Thanks in advance !

The only way for what you're describing to happen is if you only had 2fa active on the webpage and didn't turn it on in-game. An in-game ticket won't do anything, the only reply you will receive will be telling you to properly open a Support ticket on the website or to contact Support by email with [email protected].

nvm. i commented as they replied

Thanks for any help.

Got it back by second email because that guy got in to my first email somehow and changed passwords on all. I changed all and have all security but still i'm afraid. Now i didn't lost anything but if someone do that again and if i'm not playing.

Thief IP adress that trying to steal my account 46.135.24.215

I got from many friends irl and guild that they got attacked on email too. Something is going on down there. Believe we need increase security if it's possible.

We provide the tools for you to keep your account secure. Keeping it secure is on you, not on us. If "many friends" are getting their email stolen, you have many people who need to take better care of their credentials.