Voting Points item received on the wrong character

Hello,
I bought Comet's Trail from shop with Voting Points for my rogue Assasinu - horde side wich is not level 80 yet, but i received the item in the mail of my main character from the account the level 80 mage - Blowfrost, alliance side.

I opened a ticked ingame about it , and the answer was that customer support is not solving this type of issues.
So can it be solved? since i'm sure 100% i selected the right character since it's not the first time buying with Voting Points

You got your answer, which clearly says no.
Neither did you select right character. It's on you.