My sfs deleted (accident)

Hello, good work, when we try to reach you via ticket from the account named (xxx), the General Inquiry title does not appear in the ticket opening section,

From the Warrior character named Makarna in the account named (xxx) 41 Shadowfrost Shards have been accidentally deleted, We have regular backups of the account, we request a rollback to this account from the last saved data in your hand, whether you want it through the backup, the item was accidentally deleted by the young child of the owner of the account, I can send all the backup files we have to an e-mail you will give. Or as I said, we request that the account or character be rolled back to the date of 29.05.2023 22:00.

When we create an in-game ticket, we get a negative response directly. The owner of the account has been playing with you here for more than 3 years. We, as guilds and friends, give you both material and moral support. We ask you for help on this issue for once.

We would be very happy if you could help us in this matter.

Tell your guy to send an email describing situation. Don't bother with backup files, those are for completely different purpose.
From my perspective he wont get shards back with 100% certainty. He has to live with consequences of the accident he created. What you and all the friends can do is throw together coin gift for his SM, make him whole again.

Or you guys could just host icc25 raids with sfs reserved.
But trust me, person isn't getting his sfs back. Not if it was 1 sfs, nor 49 sfs. "Warmane doesn't refund currency." That was the reply when I provided a whole video of a raid of mine where I'm clearly the person looting all the sfs and one got "stuck" in Rotface's corpse. lol