help account suspended

Hi, firstly I wanted to know the reason for the suspension of the account, this weekend I have a raid and since I am new I only have one PJ at the maximum level, the problem is that 06/08/23 I connect to be able to do my daily and upload profession, in the same group that played to go to the dungeon, a blue trash item came out in which it was a neck of +28 defense +87 shield block, I needed this same item since in the same group there was a druid tank, 2 rogues and a heal shaman, this same item would help me to use it as a dual tank in the near future because generally the ones with the highest item do need them and if they need those items, in which case most of them do it well in that If I would refrain from having the account suspended, I would like help, please reach an agreement because since I am new to the server and I do not understand English very well, I would like to know if it is possible for them to remove the suspension of the account

1. Being new doesn't excuse breaking rules.
2. Google translate exists.
3. Just because someone else breaks rules, doesn't mean it's ok for you to do the same. There's an expression that goes: "Lead by example."