Missing characters!

I had 2 characters on Frostmourne and I cant find them anywhere, when I try to transfer them from Frostmourne. The only place I can see one of them is on "Full History" > "PROMOTIONS" had a level 80 and a level 55 and cant see any of them, when I choose Frostmourne, to try to transfer realm. it says on "PROMOTIONS" that my level 80 is on "Frostmourne - S2"
Please help

If your characteres were on frostmourne Season 2, there gone for good. You had a year to trasnfer it.