I have lose my all chars

hello I took over the server after 5 years of absence and I noticed that I lost all my characters and my shop items, there were more than 500 dollars worth of them. I understand that you cannot reimburse everything but can I at least recover part of my donations. This would allow me to start a PVP character again.

wishing you a pleasant day, evening and waiting for your news, your beloved Chyro kisses you.


ps: all my purchases are still available on my account, via the site, but if necessary I can provide screens and others

If you had donations, you account was Premium and no character would be removed in an inactivity clean up, therefore for them to be gone someone accessed the account and deleted or sold them. You can try opening a Support Ticket on the website, but be ready for the possibility of getting the request denied due to how this loss came to happen.

no the problem is that its characters are on a cataclysmic server which no longer exists on your site and so I wanted to know if since you deleted the server I can at least recover part of what I wasted on it

That's even worse. We offered support for that when the servers closed and for a long while after, but that stopped being offered years ago already.

yes I understand well, but hey since I wasn't able to play for a long time for medical reasons, I didn't follow everything XD, but I understand that it's complicated to help me but I told myself that given the amount put into the game, you could make a commercial gesture, I understand that I will never recover the entire amount which is a high amount

What I said in my first reply still applies the same: you can try opening a Support Ticket on the website, but be ready for the possibility of getting the request denied due to how this loss came to happen (in this case, you're being years too late).