acc recovery

can u please give me back my heroes with all gear? i didnt play for 10 years almost and now i dont have any of them on my account. thank you

You had time. You did nothing. You are now here. You do you from now on.

2 accounts asking the same exact question... lol

Hello I've created new account because I can't sign in my old account, I don't know if I am hacked or it is a bug, please help me

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Originally Posted by bel0707

Hello I've created new account because I can't sign in my old account, I don't know if I am hacked or it is a bug, please help me

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You'll have to contact the support. Relevant info below:

Quote:

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Originally Posted by Proterean

I have lost or forgotten my email and cannot access my account

Simply email us directly for assistance - [email protected]

It's helpful if you include anything you recall surrounding the account to assist us in verifying your ownership in a timely fashion. Such information includes but is not limited to:

- Account or Forum username (not passwords).
- Current email or a guess if you have forgotten
- Character information
- General account history. For example, "I claimed the holiday gift on my Paladin back in 2018, maybe 2019?"
- Country where you connected or registered from

You may also include a new email address that you would like your account to be updated to. If we have enough information, we'll be able to update your account immediately without the need for further verification.

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