Help! My heirloom items are deleted

Hey anyone can help me? How i can back my heirloom items because i buy them from website.. Anyone log in my acc and delete them.. thanks..

open "item missing" ticket here on site

How time need to see my ticket and answer me, i open ticket 4hours ago :D and have chances to back my items or no :D

Days, often a week.
And not very likely, as the items were lost due to you not properly securing your account, according to your post.
Even then it depends on whether you got them with Coins you donated for or not.

Yes im donated for them items, i pay