problems with authentication

Good afternoon, a couple of months ago I went on wow vacation with my brother, and now that I'm back it seems that we can't log in without an authentication code, I had two accounts and so did my brother, but our hotmail emails haven't nothing has arrived, to neither account nor to either of them, perhaps it is because they give a time limit of 10 days, I have been trying to recover the authentication code for approximately 2 weeks but without answers, so if you could help me to be able to Enjoy the game as you did before, it would be great, thank you very much in advance.
I use a translator, so I don't know if the translation is correct.
I could provide information about my two accounts and my brother could also provide information.

You'll have to contact the support. If you've done that already, then you have to wait for a reply.

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Originally Posted by Proterean

I have lost or forgotten my email and cannot access my account

Simply email us directly for assistance - [email protected]

It's helpful if you include anything you recall surrounding the account to assist us in verifying your ownership in a timely fashion. Such information includes but is not limited to:

- Account or Forum username (not passwords).
- Current email or a guess if you have forgotten
- Character information
- General account history. For example, "I claimed the holiday gift on my Paladin back in 2018, maybe 2019?"
- Country where you connected or registered from

You may also include a new email address that you would like your account to be updated to. If we have enough information, we'll be able to update your account immediately without the need for further verification.

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