Dosen't receive auttentication code

Hello Dear Warmane support,

I have the following issue. My dad is truing to log into his account, and your security system sends him an email verification, but he doesn't receive the email code. So my question is what information we need to provide you to change the status to autenticated, or change the email to working one. He have donated several times, so we can provide card information, characters, what items have been bough and mounts. If there is something else please tell us so he can continue playing in warmane servers. Thank you in advance!

I'm in the same boat. Emailed the support so I'll wait for a reply, but weirdly enough this new account I just created (for this comment) did receive the verification email so I'm not sure what's happening.

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Originally Posted by Proterean

I have lost or forgotten my email and cannot access my account

Simply email us directly for assistance - [email protected]

It's helpful if you include anything you recall surrounding the account to assist us in verifying your ownership in a timely fashion. Such information includes but is not limited to:

- Account or Forum username (not passwords).
- Current email or a guess if you have forgotten
- Character information
- General account history. For example, "I claimed the holiday gift on my Paladin back in 2018, maybe 2019?"
- Country where you connected or registered from

You may also include a new email address that you would like your account to be updated to. If we have enough information, we'll be able to update your account immediately without the need for further verification.

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[UPDATED] Account security improvements