second factor

hello, I have a problem with the game, I haven't played for almost 1 year, in the meantime I reset my phone and I no longer have the second factor verification application and I can no longer log in to the game or website, can you disconnect my second factor or select to send the code to my email,
email-vali.nikolae1gmail.com
I have many characters of 80 some bought and I have a character on the account with the name Donscut paladin that I want to recover the account thank you

I'd remove/edit out your email from a public forum.

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Originally Posted by Proterean

I have lost or forgotten my email and cannot access my account

Simply email us directly for assistance - [email protected]

It's helpful if you include anything you recall surrounding the account to assist us in verifying your ownership in a timely fashion. Such information includes but is not limited to:

- Account or Forum username (not passwords).
- Current email or a guess if you have forgotten
- Character information
- General account history. For example, "I claimed the holiday gift on my Paladin back in 2018, maybe 2019?"
- Country where you connected or registered from

You may also include a new email address that you would like your account to be updated to. If we have enough information, we'll be able to update your account immediately without the need for further verification.

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[UPDATED] Account security improvements