Cant login to my account due to authenticator lock.

Hey, i had sold my pc a while ago. I just bought a new one aswell as a new phone and email. Im contacting you about the authenticator lock thats on my account, i have no way to reach the authenticator app thas was on my old phone nor the email that was on that phone. It did not cross my mind to disable the authenticator lock before i had sold everything due to selling my pc before selling my old phone. If there's anyway yall could help, i would really appreciate it. Thanks.

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Originally Posted by Proterean

I have lost or forgotten my email and cannot access my account

Simply email us directly for assistance - [email protected]

It's helpful if you include anything you recall surrounding the account to assist us in verifying your ownership in a timely fashion. Such information includes but is not limited to:

- Account or Forum username (not passwords).
- Current email or a guess if you have forgotten
- Character information
- General account history. For example, "I claimed the holiday gift on my Paladin back in 2018, maybe 2019?"
- Country where you connected or registered from

You may also include a new email address that you would like your account to be updated to. If we have enough information, we'll be able to update your account immediately without the need for further verification.

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[UPDATED] Account security improvements