Pls help i need your help

Hello there. my gf and I want to play again after a short brake but we cannot remember her email on her account Carlagio. she wants to log in but she cannot remember the EMAIL she signed her account to. pretty please help she put a lot of timme and effort on her character

Account name: Carlagio
Issue: forgotten email of account

WHAT DO WE DOOOOOO?????

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Originally Posted by Proterean

I have lost or forgotten my email and cannot access my account

Simply email us directly for assistance - [email protected]

It's helpful if you include anything you recall surrounding the account to assist us in verifying your ownership in a timely fashion. Such information includes but is not limited to:

- Account or Forum username (not passwords).
- Current email or a guess if you have forgotten
- Character information
- General account history. For example, "I claimed the holiday gift on my Paladin back in 2018, maybe 2019?"
- Country where you connected or registered from

You may also include a new email address that you would like your account to be updated to. If we have enough information, we'll be able to update your account immediately without the need for further verification.

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[UPDATED] Account security improvements