disconnection from the server, problems logging in

Good afternoon. when logging into the game, he writes that the connection is established, but the icon does not disappear and the characters do not appear, then the connection to the server is broken and so on all the time, the problem is the second day, the computer rebooted, the router also cleaned the folders, tried everything in my power, please check the information from your side, maybe you block me from entering the game by IP, the Internet is stable, everything is fine. the problem is specifically with the input.