Ashen Verdic Quest

Hello,

I had a strange situation because I bought a character for coins through the website. So, as always, I wrote an ingame ticket asking to reset the ashen verdic quest and I got the answer that: "Your ticket has been closed because we have already discussed in-game about your issue. Please do not hesitate to let us know if you have any further difficulties or questions by submitting a new ticket". I don't understand the context of the answer because no one talked to me in the game To be honest, I was a little nervous because I waited several days for a response to this ticket and now I have to wait few days for another response? Has anyone encountered a similar situation?

Kind regards

Hello,

I've looked into your matter and I see the questline was not reset and I've done it for you. You should now be able to take a new ring without any further issues and we apologize for the inconvenience.