I delete key by mistake [Master Key Karazhan]. How to restore?

I need your assistance in restoring two keys: The Master's Key (Karazhan) and The Key to Shattered Halls. Unfortunately, my 4-year-old son deleted them while I was away from the computer.

Here are the details:

Date and Time: Approximately December 11, 2024, between 17:40 and 18:00.
Location: Stranglethorn Vale.
Could you please help restore these keys to my character? Thank you for your understanding and assistance.

Here screenshots
https://ibb.co.com/9H3rW6k
https://ibb.co.com/MPKXfyg
https://ibb.co.com/DttrPBb

I writed by ticket but GMs said they can not help me.

What should I do?

https://i.postimg.cc/5688h4G8/2024-12-16-22-09-55.png

https://i.postimg.cc/18PDsxh2/2024-12-16-22-11-17.png

https://i.postimg.cc/MXM7YbmP/2024-12-16-22-12-49.png