I bought a player and didn't receive what I bought.

I bought a player in the site and I didn't receive what I bought. Regarding the player's transmog, it appears in the store with a certain transmog and I didn't receive this transmog. I have an iPhone a picture How does it look in the store and i in to the game and not get this transmog i buy the charc beacuse The transmog help please

Well, it was probably sold without the inventory so you didnt recievied items that were used for transmog

Make sure you did not disable transmog here https://www.warmane.com/account/settings