Ongoing Lack of Support from Warmane GMs Despite Years of Donations

Dear Warmane Team,

I am writing this post out of deep frustration and disappointment regarding the repeated lack of support I have received from the GM team.

I have been playing on Warmane for approximately 3–4 years now and have donated around $500 during that time. I never asked for assistance until recently – but when I finally did need help, I was consistently met with the same generic response: "Unfortunately, we cannot support this issue."

One recent example: I performed a faction change on my Blood Elf Paladin who had 739 farmed souls. After transferring to Alliance (Human Paladin), all souls were gone – reduced to zero. I opened a ticket and once again received the default reply: "Unfortunately, we cannot support..."

Another issue: I recently reached 5000 gear score, which now prevents me from queuing in the low bracket for twinking. Prior to this, I had 4946 and had no issues. Again, I opened a ticket and got the same message: "Unfortunately, we can't assist you."

This repeated pattern has left me wondering: Do GMs actually support players at all? Because from my experience, they seem to exist only to tell us what they can’t do – not to solve issues.

Whenever I donate, my money is gladly accepted. But whenever I encounter a real issue that negatively impacts my gameplay, I am met with indifference. This inconsistency is disheartening, especially for a long-time donor and loyal player who has supported the server for years without ever asking for anything in return – until now.

All I am asking for is fair treatment and genuine support when problems arise. I believe players deserve better.

Twinking is an abuse of the bracket system, so be thankful the answer you got was a simple “too bad”

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Originally Posted by hazegoku77x

This repeated pattern has left me wondering: Do GMs actually support players at all? Because from my experience, they seem to exist only to tell us what they can’t do – not to solve issues.

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They solve issues you can't solve yourself. You could easily farm your souls solo in a couple hours. Now it's gonna take a few more. Just don't be lazy.

Quote:

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Originally Posted by hazegoku77x

Whenever I donate, my money is gladly accepted. But whenever I encounter a real issue that negatively impacts my gameplay, I am met with indifference. This inconsistency is disheartening, especially for a long-time donor and loyal player who has supported the server for years without ever asking for anything in return – until now.

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Neither of your issues are real issues and both are caused by yourself. Twinking is mostly done to scoot around restrictions. You did a mistake and could start over anytime. Not their fault or issue to solve it.

Quote:

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Originally Posted by hazegoku77x

All I am asking for is fair treatment and genuine support when problems arise. I believe players deserve better.

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Why would you make sure everyone knows you've donated then? That's not asking for "fair treatment". It makes it sound like you're upset they don't consider you special.

Why shouldn't I do that if I've done it? Maybe you're too broke to donate to the game, but I'm not.

Why should I start over? I wrote in the ticket what I can do to fix it. Should I delete an item or does it depend on the playing time or the farmed honor?

what I got was as always : " Unfortunately , Unfortunately , Unfortunately , Unfortunately ... like an old CD that Stucks !

I understand that opinions on twinking vary, but let’s be clear: Twinking is not against the rules on Warmane. If it were, it would be explicitly stated in the server rules—and it’s not. Many players build lower bracket characters with precise gear and enchants specifically to compete within the bracket’s limits. That’s not abuse; that’s strategic gameplay within the boundaries of the system.

What I was asking Warmane support had nothing to do with abusing the system. I was simply trying to understand how the gearscore system affects brackets and whether there's a way to re-enter the low bracket, as I previously could. That’s a reasonable question, and I expected a reasonable answer.

Telling someone to “be thankful” for a copy-paste non-response—especially when they’ve been donating for years and asking a fair question—is not helpful. Players have the right to ask questions about mechanics and receive proper answers without being dismissed or insulted.

Maybe I am just a noob – maybe I simply perform better in the lower bracket and struggle in high-end PvP. But that’s exactly why I enjoy playing in the lower bracket more. It’s where I actually have fun, feel competitive, and can engage in fights that aren't completely one-sided.

Not everyone is aiming for top-tier arena rankings or high-rated battlegrounds. Some of us just want to enjoy the game in our own way – and for me, that’s by building a well-optimized character for a specific gear bracket. It’s not about abusing the system, it’s about playing where the game still feels enjoyable and manageable for my skill level.

Is that really something so wrong?

I’m not trying to cheat or break rules. I just want to play the game in a way that’s fun for me. And when I ask support how the system works or how I can continue to play in that space, I expect a clear answer – not to be brushed off.

we have 2025 bro and I identify myself as a noob rogue in the low bracket lol

Are you sure you understand the meaning of "fair treatment"? You might want to look it up, because you are getting it. None of the things you are asking would have been done for anyone, even those who have donated tenfold what you did. Doing it for someone, while denying it to others, would be special treatment, which is what you aren't getting (and won't get every time you ask for something the GMs don't do).

The answers you got also perfectly cover your questions, all that's left is for you to accept them. You want a way to revert being sent to the high bracket when you tried to edge the limit of the lower one - there's none, going to the high bracket is irreversible. You could remove all gear from your character and go in greys, and its new home will still be the high bracket. "Unfortunately there's no support for that" answers what you were asking. It not being what you wanted to read doesn't make it insulting or dismissive. Expecting details about how the system works also makes it blatant you just want to do it again. Why would GMs help you with something we don't want players doing?

But if it serves as any consolation, every character gets pushed to the high bracket eventually, no matter their gear. Before you complain about that too, let me remind you: the game originally has no brackets at all, so we are completely in our rights to make the custom lower bracket we created be transitory.

Regarding twinking, no it isn't against our rule, but cut the bull****. The only reason to twink in PvP is to get a huge advantage over others. If you simply wanted to "have more fun" in the lower bracket you wouldn't resort to twinking. You tried to get an advantage over others and it backfired. You didn't get banned for it, but we don't have to let you abuse so-called "strategic gameplay."

Feel free to tell players they can't hit you for so much damage because of your skill identification. Just don't expect us to ban them for being "transgearphobic" when they just put you on /ignore and move on with their lives.

Thank you for taking the time to respond in detail. I understand that the bracket system is custom and ultimately up to the Warmane team to define and enforce. I’m not questioning that. What I am questioning is the tone and attitude toward players who engage with your systems in ways that are allowed but not always welcomed.

To clarify: I do not struggle in all aspects of the game. I perform well in PvE content and have no issues contributing meaningfully to raids. However, PvP is simply not my strongest area, especially at the high-end competitive level. That’s why I chose to participate in lower brackets—not to "abuse" anything or dominate others unfairly, but because that’s where the game feels balanced and enjoyable for me.

I understand now that once a character reaches the high bracket, the change is irreversible, and that your position is firm. That’s fair. But asking for clarification on how the bracket system works, especially when there is no clear public documentation, is not the same as demanding “special treatment.” Wanting to understand a system better is not the same as attempting to abuse it.

As for twinking: yes, it’s about optimization. But for many players, it’s not about “crushing others” – it’s about creating a character that feels purposeful and complete in a specific range. That’s where I found a form of gameplay that fits my PvP skill level and where I could enjoy competition without frustration.

I didn’t ask for others to be banned, nor did I make extreme demands. I asked for support with an issue that affected my experience, and I voiced my frustration after receiving only automated answers despite being a long-time player and donor. That frustration might have been strong, but the core concern remains valid.

Thanks again for your time. I accept your decision – I just hope players in the future can ask questions or seek support without being belittled for it.

In the end, it's not so different from players donating for high-end gear like Shadowmourne. That also creates a clear advantage over those who don’t have it, yet it’s completely accepted and even encouraged within the system. If gaining an edge through gear is allowed at the top level, I don’t see why optimizing within a lower bracket should be automatically labeled as abuse. In both cases, players are using the tools available to them within the rules to improve their performance.