Please help me understand why I was banned.
I’m asking for help from all players and support to help me understand the reason for my ban.
I found out that my account was banned for the reason:
"Your account has been terminated due to Bot."
But I have never used any bots — I’m absolutely sure of that.
I submitted an appeal, but due to being emotional, I wrote it in a disorganized and unclear way, which likely led to the rejection.
Later, with a cooler head, I started thinking about what could have caused the ban.
Again, I have never used bot programs.
I remembered that I recently changed my internet provider and also accessed the game using a mobile hotspot from my phone.
Could this have triggered the ban somehow?
After more thinking, I wondered if maybe some addon I used is not allowed.
I’ve attached a list of all the addons I use.
https://imgpile.com/p/nBqa6Ri
Please, if anyone understands this topic, help me figure out if any of them are forbidden.
I’m particularly suspicious about the addon "Auctionator" — it makes searching and buying items on the Auction House easier and faster. Other players recommended it to me.
(Just before getting banned, I bought around 500 lots on the AH.)
Could this have triggered the ban?
I also use the addon "Postal", also recommended by other players.
(It lets you open all mail items with one click in sequence.) But I was in a hurry and kept clicking to open all 500 auction mails non-stop — could that activity have looked like botting?
I’m devastated. I have one main character on my account whom I leveled and played with for a long time. I’ve never used any third-party software — only addons — and still, I got banned.
I already failed one ban appeal due to being too emotional, and now I’m afraid I’ve lost my characters forever.
The worst part is — I have no idea what I was banned for.
There’s no real explanation — I know I didn’t use a bot, but Warmane says I did.
Now I’m in a completely powerless position — no one tells me what exactly I did wrong.
I’m afraid to even start playing again — what if my IP is blacklisted, or some addon I use is forbidden?
Will I just get banned again and lose another character?
Lastly, I swear I have never used any botting programs.
That’s why I’m confused, frustrated, and desperate.