Lost access to my email account.

Hi guys,

As the title states, I lost access to my old email. I know my username, password and email, but I cannot get past the two factor authentication for ingame or forum login.

Is there any posibility to change that email on my old account?

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Originally Posted by Proterean

I have lost or forgotten my email and cannot access my account

Simply email us directly for assistance - [email protected] .

It's helpful if you include anything you recall surrounding the account to assist us in verifying your ownership in a timely fashion. Such information includes but is not limited to:

- Account or Forum username (not passwords).
- Current email or a guess if you have forgotten
- Character information
- General account history. For example, "I claimed the holiday gift on my Paladin back in 2018, maybe 2019?"
- Country where you connected or registered from

You may also include a new email address that you would like your account to be updated to. If we have enough information, we'll be able to update your account immediately without the need for further verification.

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Original Post

Thx a lot bro! Just out of curiosity, do you know if changing it from settings would have worked? I say similar posts where they suggest this.

Quote:

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Originally Posted by bogdi910

but I cannot get past the two factor authentication for ingame or forum login.

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As you've mentioned that you're unable to log into the account, please note that making changes from the settings requires a successful login.