Attempting to Recover a Lost Account

Hello,

I am returning from a long hiatus and am having trouble recovering my old account. I know both the account name and password but get stuck trying to authenticate it. I've checked all emails I may have used and authenticator app without luck. I attempted to use the recovery options, but havent located any emails. (Many times, the tab just goes to an error message).

Anyone have ideas or a better way of going about the process?

I would greatly appreciate your all's assistance and look forward to returning!

Cheers!

Contact [email protected]

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Originally Posted by Proterean

I have lost or forgotten my email and cannot access my account

Simply email us directly for assistance - [email protected]

It's helpful if you include anything you recall surrounding the account to assist us in verifying your ownership in a timely fashion. Such information includes but is not limited to:

- Account or Forum username (not passwords).
- Current email or a guess if you have forgotten
- Character information
- General account history. For example, "I claimed the holiday gift on my Paladin back in 2018, maybe 2019?"
- Country where you connected or registered from

You may also include a new email address that you would like your account to be updated to. If we have enough information, we'll be able to update your account immediately without the need for further verification.

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