Hello, I have a question.

Good day, I have a question for you regarding a game account that I can't log in to. The problem is that I know the password, but the problem is that it asks me for a code from an email that I don't have access to. I'm asking you if it would be possible to disable two-step verification. Best regards, Ragr

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Originally Posted by Proterean

I have lost or forgotten my email and cannot access my account

Simply email us directly for assistance - [email protected]

It's helpful if you include anything you recall surrounding the account to assist us in verifying your ownership in a timely fashion. Such information includes but is not limited to:

- Account or Forum username (not passwords).
- Current email or a guess if you have forgotten
- Character information
- General account history. For example, "I claimed the holiday gift on my Paladin back in 2018, maybe 2019?"
- Country where you connected or registered from

You may also include a new email address that you would like your account to be updated to. If we have enough information, we'll be able to update your account immediately without the need for further verification.

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2FA cannot be disabled, but you can still enable Google 2FA for more convenient experience through an app.

Hello, I sent an email to the requested email address, best regards, Ragr