Issue with Auto-Return Mail

Hello everyone,

I ran into an issue with the auto-return mail. I accidentally sent gold to the wrong character on 31/10/2025 at 12:30 PM — I actually meant to send it to one of my own other characters.

I even added a character to the same guild as the person I sent the gold to by mistake, and that character hasn’t logged in for more than 30 days. According to the mail system, the gold should have returned automatically by now, but it still hasn’t.

Has anyone experienced something like this or knows why the gold didn’t return? Any advice would be appreciated!