Tried to buy coins - money got taken, but still no coins in my account
Hi,
Yesterday I tried to buy coins (almost 24 hours have passed already) and the money are withdrawn from my card (payment is currently in status "Pending"), but I still have no coins in my account.
During the purchase, the 3D verification failed (according to the site) - yet, the money got taken from my card. Checking my account balance, states I have 0 coins.
Could you please check the details on your end or if I have to do something - what do I do next, how can I deal with this problem?
Thank you in advance!
PS: If this is not the way to deal with such issues via Forum post, I'm sorry. I couldn't find support site to write to.
Best Regards