Cannot creat ticket differetn than ban appeal

I have some bug on quest regarding battered hilt, i try to create a ticket but have only ban appeal category for me...

The bug is that i put sword into sunwell and it dissapear without give me a new one.

You are in a raid group. You must do the quest alone.

i was in the party, what should i do now?

Abandon the quest and pick it up again from the same guy who gave it to you. Then do the quest in the Sunwell alone.

Everything is perfect, thank you for your help!