No access to the game

Hello, I'm having trouble logging into the game. I remember my username and password perfectly, and I have an account on the website. Have you deleted my account? If you have deleted my account, please let me know. By the way, could you review the website's design? It's not very convenient to create a ticket to address this issue.
It's okay, you can't even create a ticket in the support due to an error in the session, is it difficult for you to invite a programmer to solve problems ? How can you reach out to support if you can't write to you?