Originally Posted by
Proterean
We're aware of the situation. We implemented a grace timer for players to be able to get back either in the queue or in the game so that should eliminate any players' issues with that.
As for the players who decide to 'AFK' in the character selection screen, as you noted, we'll be taking a look into the situation and if feasible we will reduce the time without having an effect on people who want to go for instance to the bathroom while switching their characters. Keep in mind, that amount of these players who go over 30 minutes in the screen are absolutely little, no more than a hundred even at peak times.
What we really hope for is and what we're working on is putting more optimizations in to raise the cap and eliminate the queue entirely. As you saw per our progress, we've been doing our best in pursuit of this. We will keep you updated about this, of course.