Problem with the Starter Gear vendor on Twink Island

Hi dear Warmane staff, I wanted to report the Starter Gear vendor located in Twink Island don't sell items to newcomers.
When they try to buy an item it says: ''Item is locked''. I assume its because of the seasonal changes implemented in the realm. Any suggestion on what could be done or fixes for this problem please let the community know. By the way, this is my first post, so excuse me if im in a wrong section on the forum.
My kindest regards, Almostwenty.

this happened to me too, you need to use your hearthstone, then when you are teleported to dalaran underground, find NPC goblin that gives you lvl 80 starter gear and spec (first goblin you see in front of you), there will be an option to choose something like "opt to season 8" or something don't remember correctly. when you chose that option return to twink island and you will be able to buy items again!