What I mean by that is there always gms online working? Just curious :)
-
Member
Do GMS work 24/7?
-
Member
no, they dont
-
Staff
If by GMs you mean the people answering tickets, then yes. GameMasters by average process more than 18,000 tickets each month. There's just a lot of tickets to service so there's waiting times and by default you have to wait. We just can't get enough people to have instantaneous replies. If by GMs, you mean the entire staff, then yes. We're international in the full sense of the word, spanning all continents except Antarctica and there's pretty much someone doing something at any hour you can imagine.
-
Member
Thank you for the reply! :)
-
Banned
Does that mean that gm is a full time job with like 40 hours work per week?
Or is it a side job?
-
Banned
I think it really depends. Some people take it as a part-time job with his or her main job in real life for extra earning and for some people, this might be their main earning job.
-
Banned
As far as I'm aware from the experience that I've had from other servers and games, people that are hired for this kind of jobs need to report an x ammount of hours of their work at the end of each day. That's how their schedule is usually based on. That's how Gameforge used to work with moderators back in the day - I would have to report 4 hours of my day spent into moderation. If those 4 hours were considered non-productive I would be forced to compensate the hours otherwise the paycheck wouldn't land. I wish every single company would follow such model.
Edited: December 19, 2016
-
Moderator
As Zelda says, it being a part time job depends more on their real life than on how many hours they have to work per day here. But it's not a full time 40h/w job, no, the daily requirement isn't 8 hours, and Staff works on weekends and holidays. What Proterean mean (I believe) is that with the amount of GMs we have, spread over different time zones, and with their daily requirement of hours , we effectively have one or more GMs on duty at all times. Besides the amount of tickets mentioned by him, another thing people often forget is that we have multiple servers and a GM can only be active in one at a time, so the fact tickets in server X aren't being answered can simply mean the GM(s) on duty are in server Y or Z or whichever.
