Are Support Tickets being ignored for the holidays, and continued after?

[Longjohns]

Just a little odd .. I've never heard of a support ticket taking longer than a day to even reply too.

[Mercy]

Not ignored, but yes, they will take longer than usual. Between the staff having families and the usual holiday rush, yeah. Please be patient.

[Longjohns]

Not ignored, but yes, they will take longer than usual. Between the staff having families and the usual holiday rush, yeah. Please be patient.

:)

All right. Communication is key. <3 I understand.

[tilenp]

Hello all and 1.st of all happy New Year.
So i see that support ticket gonna take long that usual.
What about the item miss buy tickets...they are time limited just to be submitted or even to be resolved?
I don't want in my case for the ticket to be unsolved.
I already submitted it in my case.

[tilenp]

Noone from staff can answer me?

[Longjohns]

Not ignored, but yes, they will take longer than usual. Between the staff having families and the usual holiday rush, yeah. Please be patient.

Longer than usual.. Both of my tickets are nearing the 48 hour mark.. I apologize for expecting the ticket to be done in a 48 hour time frame, but the longest Warmane staff ever took to reply to one was 7 hours.

SO THAT TELLS ME SOMETHING IS MESSED UP. Just trying to be sure, like Tilenp that our tickets and coins aren't lost completely.

[Skuddy]

Hello all and 1.st of all happy New Year.
So i see that support ticket gonna take long that usual.
What about the item miss buy tickets...they are time limited just to be submitted or even to be resolved?
I don't want in my case for the ticket to be unsolved.
I already submitted it in my case.

as long as the misbuy is reported within the timeframe you'll be fine.

[Longjohns]

as long as the misbuy is reported within the timeframe you'll be fine.

That is what he was asking, and his question made me curious. xD Thank you.

[tilenp]

My ticket is solved.
So don't worry, they will assist you all