1.   November 23, 2017  
    Alucion1's Avatar
    Alucion1
    Member

    Authenticator

    Hello,

    I had some questions in regards to the Authenticator. I was recently just hacked over the week and lost all my gold/gear/bags/etc.

    I have just placed an authenticator on my account, however, I do not receive an in-game prompt when it is selected for in-game protection in the Security Settings? Is this normal? If so how does this keep hackers from accessing the account in-game?
    Edited: November 23, 2017 Reason: Grammar
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  2.   November 23, 2017  
    skullatbash's Avatar
    skullatbash
    Forum Veteran
    maybe it does not ask for a Code in-game because it is the same IP which just successfully logged on website with a Code
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  3.   November 23, 2017  
    Alucion1's Avatar
    Alucion1
    Member
    That is definitely a possibility, confirmation from a GM would alleviate my worries though as I don't want to either get into another scenario a could be banned (assuming hacker was botting) and lose all my possessions on my toons again.
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  4.   November 23, 2017  
    skullatbash's Avatar
    skullatbash
    Forum Veteran
    do you have dynamics ip? check your current IP > turn off your router for 1 min > check again your IP.

    If the ip is different try to log in in-game
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