Technical Donation requests

[okidokiouki]

Hello, i buy two ticket paysafecard for amount 20$ because i buyed one but the price isn't enough so i buyed the second .
My problem is i receive the coin but just 10 coin, i buyed for 20$ i know isn't same 20 euro but 20 dollars isn't 10 euro for receive 10 coin, i sent two email to <[email protected]> but i don't have answer, thank you for helping .

[arcsperia]

You can only recieve 10 coins if you picked an option to buy 10 coins. There is no way you payed 20 euros for 10 coins

[OhieMitzen]

Check the balances on both cards, it's possible your other card was used, and other wasn't even touched.

https://www.paysafecard.com/en/balance-check/

[Saylar09]

Thank you guys for answer, @OhieMitzen thx i enter again the digit code then i have 5 dollars so i paid 15 dollars for 10 euro..., but i get half money back thankyou =)

[OhieMitzen]

Just to be sure, did you check both codes, or just one?

These were unused cards? No other purchases were made?

If you've used other card fully (balance 0$) and other card half (balance 5$) contact the Paymentwall through donation window.
You shouldn't be charged 15$ for 10 coins.